PAIA Workshop Guide

The PAIA Workshop Guide is a comprehensive training manual that details all relevant information for people wanting to learn how to use the Promotion of Access to Information Act (PAIA). The guide was developed as part of SAHA's Freedom of Information Project: Capacity-building in the Community-based Sector (PAIA)During this training, SAHA recognised that there was a need for a comprehensive training manual that covered all the relevant areas of requesting information in terms of PAIA. Instead of a series of loose documents and PowerPoint presentations, training can now be coordinated in conjunction with this manual. The Workshop Guide can also stand alone as a table-top reference guide for anyone trying to practically engage with PAIA.

This PAIA Workshop Guide was made possible through the generous funding of the Ford Foundation

> Download the PAIA Workshop Guide

> Chapter One: Introduction to the Freedom of Information Environment (678kb) 

This chapter considers the value of information and examines the basic elements of PAIA, such as who can request information under PAIA, who information can be requested from and the role of information and deputy information officers.

> Chapter Two: Submitting a PAIA Request (447kb) 

This chapter examines the practical steps of submitting a PAIA request. It provides information on connecting issues you may be facing to requests for information, submitting PAIA requests and the responsibilities of public and private bodies in providing you information.

> Chapter Three: Records Management (989kb)

This chapter focusses on records management and the paper and electronic processes needed in order to manage PAIA requests. This includes recording and maintaining communication and monitoring timelines under PAIA.

> Chapter Four: Recourse and Redress (916kb)

This final chapter deals with what a requester can do if a public or private body refuses their request for information. It explains the internal appeal process, as well as the potential avenue of the court system.